All orders are custom orders and are not refundable or cancelable after purchase. If there is an issue with your order, we will gladly work to correct it for you. Specialty items shipped to your home (mugs, etc) are experiencing industry wide delays and make take an extra 1-3 weeks to produce and ship above our normal 2-3 week turnaround. These items can not be be cancelled after submitted so please be aware of the current projected delivery times and note that we can not guarantee any order to arrive by a specific date given the current production/shipping delays that are out of our control.